Returns & Exchanges

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Our 7-day promise

If something isn't right, you can return most items within 7 days of delivery for a refund or exchange, as long as they're unused and in their original packaging.

Breakage Guarantee

Glassware and ceramics are fragile, and couriers aren't always gentle. If a fragile item arrives damaged, send us a photo within 48 hours and we'll ship a replacement free — no questions asked.

What can't be returned

• Fresh or dried florals and other perishable items, for hygiene reasons.
• Personalised or custom-made pieces.
• Beauty and self-care products once opened or used.

Because many pieces are handmade and one of a kind, small natural variations in colour, texture or shape are part of their character and aren't considered defects.

How to start a return

1. Email hello@shokhekini.com with your order number (e.g. SHK-2026-000123).
2. Tell us what you'd like to return and why — a photo helps for damaged items.
3. We'll arrange pickup or share a return address, and confirm your refund or exchange.

Refunds

Once we receive and check the returned item, refunds are issued to your original payment method (or as a store credit / bKash transfer for Cash-on-Delivery orders), usually within 5–7 business days.

You can review any order from your account. Need a hand? We're here 9am–10pm daily.